Legal notice

Last Updated: 12-11-2025

Welcome to Evi Cross. This Legal Notice provides essential information about our business, policies, and legal obligations. By using our Website, you agree to the terms described below and to all policies referenced herein.

1. Terms & Conditions

Our Terms explain the rules governing your use of evicross.com, including:

  • Order placement and acceptance
  • Shipping and delivery
  • Returns and refunds
  • Pricing, taxes, and payment
  • Privacy and data handling
  • Acceptable use of the Website

Read the full Terms here: Terms & Conditions

2. Refund & Return Policy

You may return eligible items within 30 days of delivery, provided they are:

  • Unused
  • In original condition
  • Complete with all components (where reasonably possible)

We cover all return shipping costs when:

  • The item is defective or becomes faulty
  • The item arrives damaged
  • The wrong item, size, or color was delivered

U.S. Return Address: 3450 NW 115th Ave, Miami, FL 33178, United States

Full details: Refund & Return Policy

3. Privacy Policy

Our Privacy Policy explains:

  • What personal information we collect
  • How we use, store, and share your data
  • Your rights under U.S. federal and state privacy laws (including CPRA where applicable)
  • How cookies and tracking technologies operate

Read the full Privacy Policy here: Privacy Policy

4. Cookie Usage

We use cookies for:

  • Essential purposes: secure checkout, cart functionality, fraud prevention.
  • Analytics: traffic measurement, user behavior analysis.
  • Functional: remembering preferences.
  • Advertising: ad personalization and measurement.

You may control cookies via your browser settings or opt out where permitted by state privacy laws.

Full details: See our Cookie Policy.

5. Shipping Policy

Shipping within the United States is free.

  • Handling Time: 1–2 business days
  • Transit Time: 4–7 business days
  • Estimated Delivery: 5–9 business days total

We ship exclusively to valid physical residential or commercial addresses within the U.S. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, freight forwarders, or international destinations.

Read full details: Shipping Policy

6. Payment Methods

We currently accept major credit cards and digital wallets (e.g., Visa, Mastercard, American Express, Apple Pay).

Security Measures:

  • SSL-encrypted checkout
  • PCI-DSS–compliant payment processors (Shopify Payments, etc.)
  • We do not store full payment card numbers
  • All transactions are processed in U.S. Dollars (USD).

Read full details: Payment Methods

7. Pricing & Taxes

Because Evi Cross is a UK-based company selling exclusively to U.S. customers:

  • The price shown at checkout is the final price.
  • We do not currently collect sales tax on orders.
  • No additional duties or fees are added at delivery for standard orders under the $800 de minimis threshold.

If U.S. tax obligations change, we will update our policies accordingly.

8. Order Cancellations

You may request cancellation only if your order has not yet been processed for shipment.

  • Once shipped, cancellations are no longer possible and must follow our Refund & Return Policy.
  • To request cancellation, email: info@evicross.com

9. Your Privacy Choices (Opt-Out Rights)

Under certain U.S. state laws (such as the CPRA), you have the right to opt out of the “sale” or “sharing” of your personal information for targeted advertising.

  • You can exercise this right via our "Your Privacy Choices" page, by using Global Privacy Control (GPC), or by contacting us.

Please note: As these rights are specific to U.S. residents, the link to "Your Privacy Choices" may only be visible if you are accessing our Website from a U.S. IP address.

Read full details: Your Privacy Choices

10. Governing Law

This Website is operated by HH ECOM LTD, registered in Salford, UK (Company No. 16133586). All sales and services are directed exclusively to U.S. customers.

Accordingly, your use of the Website is governed by applicable U.S. federal law, and for matters not governed by federal law, the laws of the United Kingdom apply.

Company Information

Company Name: Evi Cross
Legal Entity: HH ECOM LTD
Company number: 16133586

Return Address (for returns):
Returns are handled via our US fulfillment facility: 
3450 NW 115th Ave, Miami, FL 33178, United States
(This is the address to which returned products should be sent.)

Business Address (not for visits):
Local Blackfriars 1204 Block A, Bury Street, Salford, Manchester, M3 7FL
(This is our company’s official registered address for legal and corporate correspondence.)

Please note: Evi Cross is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact Information
Preferred contact method: You can reach us best via email or contact form. We aim to respond within 24 hours.

Email: info@evicross.com
Phone: +1 (239) 507-9043 (Customer Service Line, Eastern Time)

Customer Service Hours (Eastern Time, ET):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM